All Access purchases
Refund policy
Last updated 22 August 2026
We want every Nimori membership to feel like a small, worthwhile purchase. This policy applies to All Access subscriptions bought through Paddle, Nimori's merchant of record. It does not limit any refund, withdrawal, or consumer right that applies under your local law.
First purchase
You may request a full refund of your first All Access payment within 14 calendar days of purchase. You do not need to provide a reason, although feedback helps us improve. If applicable law gives you a longer period or additional rights, those rights take priority.
Renewals
Subscriptions renew automatically each month until canceled. If a renewal was unintended, contact us within 7 calendar days of the renewal. We will ordinarily refund the latest renewal when the account has not materially used All Access since that renewal. Canceling prevents future charges but does not by itself refund a completed charge.
Service problems and incorrect charges
Duplicate charges, demonstrably unauthorized charges, and paid periods where a fault on Nimori's side made All Access materially unavailable are eligible for review and, where confirmed, a full or proportionate refund. Report these as soon as reasonably possible.
How to request a refund
Email nimori@mind27.com from the address on your Nimori account. Include the Paddle transaction or receipt number if available. Never send card details. We will acknowledge the request and may ask only for information needed to locate and verify the purchase.
How refunds arrive
Approved refunds are issued by Paddle to the original payment method. Banks and payment providers control the final posting time; it commonly takes 5–10 business days after Paddle processes the refund. Nimori does not charge a refund fee.
Canceling All Access
You can cancel through the Paddle billing portal linked from your Nimori account. Unless a refund is issued or law requires otherwise, access continues through the end of the paid billing period. See the terms of service for renewal and account rules.
Charge questions
Please contact us before starting a chargeback so we can investigate quickly. This is a request, not a restriction on any right you have with your bank or payment provider.